Contact Information
ConnectCare's Customer Service Staff is available to assist you with general questions and to verify your provider's participation in the ConnectCare network. ConnectCare's Utilization Management Staff is available to address questions and issues related to case management and utilization
Please call: 989-839-1629 option 4 or via fax at 989-839-1679
Hours of Operation
8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m. Monday - Friday (Eastern Time)
For members who speak a language other than English and for the deaf, hard of hearing, or speech impaired enrollees call 989-839-1629 option 3 or toll free 888-646-2429 option 3 or email: um@connectcare.com for questions and issues related to case management and utilization
After normal business hours, inbound communications and information may be relayed via fax, confidential voice mail or electronic mail. All precertification requests and/or communications received after normal business hours are returned on the next business day and communications received after midnight on Monday through Friday are responded to on the same business day.
