Skip to Content

  • Site Search

Claims and Benefit Information for Northwood University

Contact Information

ConnectCare's Customer Service Staff is available to assist you with general questions and to verify your provider's participation in the ConnectCare network. ConnectCare's Utilization Management Staff is available to address questions and issues related to case management and utilization

Please call: 989-839-1629 or via fax at 989-839-1679

Hours of Operation

8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m. Monday - Friday (Eastern Time)

For members who speak a language other than English and for the deaf, hard of hearing, or speech impaired enrollees call 989-839-1629 option 3, or toll free 888-646-2429 option 3 or email: for questions and issues related to case management and utilization

After normal business hours, inbound communications and information may be relayed via fax, confidential voice mail or electronic mail. All precertification requests and/or communications received after normal business hours are returned on the next business day and communications received after midnight on Monday through Friday are responded to on the same business day.

Questions About Medical Claims, Billing, or Coverage

ConnectCare Customer Service
Toll Free: 888-646-2429
Local: 989-839-1629
Fax: 989-839-1626
Key Benefit Administrators
PO Box 3252
Milwaukee, WI 53201


For Members in Texas, your plan is paired with the GWH-Cigna network.

GWH- Cigna PPO
1000 Great-West Drive
Kennett, MO 63857

Questions about Pharmacy Benefits, Co-payments, or Participating Pharmacies

Magellan Rx Management
2520 Industrial Row Drive
Troy, MI 48084

Questions about Eligibility, Enrollment and Other Benefits

Linda Frazier- Benefits Specialist
4000 Whiting Drive
Midland, MI 48640