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Claims and Benefit Information for MidMichigan Health

Contact Information

ConnectCare's Customer Service Staff is available to assist you with general questions and to verify your provider's participation in the ConnectCare network. ConnectCare's Utilization Management Staff is available to address questions and issues related to case management and utilization

Please call: 989-839-1629 or via fax at 989-839-1679

Hours of Operation

8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m. Monday - Friday (Eastern Time)

For members who speak a language other than English and for the deaf, hard of hearing, or speech impaired enrollees call 989-839-1629 option 3, or toll free 888-646-2429 option 3 or email: nikkolette.garno@connectcare.com or peggy.cameron@connectcare.com for questions and issues related to case management and utilization

After normal business hours, inbound communications and information may be relayed via fax, confidential voice mail or electronic mail. All precertification requests and/or communications received after normal business hours are returned on the next business day and communications received after midnight on Monday through Friday are responded to on the same business day.

Questions About Medical Claims, Billing, or Coverage

ConnectCare Customer Service
Toll Free: 888-646-2429
Local: 989-839-1629
Fax: 989-839-1626
Automated Benefit Services
For Claims after 1/1/2019
PO Box 37506
Oak Park, MI 48237-0506
833-239-1273
Key Benefit Administrators
For Claims prior to 2019
PO Box 3252
Milwaukee, WI 53201
877-453-0556

Questions about Pharmacy Benefits, Co-payments, or Participating Pharmacies

Express Scripts
844-826-5571

Mail Order Prescriptions

Employee Pharmacy at MidMichigan Medical Center - Mt. Pleasant
4851 East Pickard Street
Mt. Pleasant, MI 48858
Phone: 989-775-1626
Fax: 989-775-1612
 

Questions about Eligibility, Enrollment and Other Benefits

My HR Service Center
855-222-3230

Certified by NCQA since 2007

NCQA Certified Utilization Management"Achieving Utilization Management Certification from NCQA demonstrates that ConnectCare has the systems, process and personnel in place to conduct utilization management in accordance with the strictest quality standards." -- Margaret E. O'Kane, President, NCQA

NCQA has reviewed and certified ConnectCare's Utilization Management functions only. For complete details on the scope of this review, visit www.ncqa.org.