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About ConnectCare

One of the greatest challenges faced by employers today is managing the cost of providing quality health care to their employees. In 1993 ConnectCare was formed as a solution to that challenge.

ConnectCare Organizational Overview

ConnectCare is a joint venture between Physician Associates of MidMichigan P.C. (PAM) and MidMichigan Health. PAM is a physician organization which represents physicians throughout the area. Of those physicians about 30% are primary care practitioners and 70% are specialists. MidMichigan Health is a non-profit health system, headquartered in Midland, Michigan, affiliated with Michigan Medicine, the health care division of the University of Michigan. Recently named one of the nation's 15 Top Health Systems by Truven Health Analytics, MidMichigan Health covers a 22-county region with medical centers in Midland, Alpena, Alma, Clare, Gladwin and Mt. Pleasant. MidMichigan Health also offers home health care, urgent care and physician services.

Mission Statement

It is our mission to provide a full range of efficient managed health care services through an Integrated Delivery System that is focused on the needs of our mid-Michigan customers.

This may be accomplished through directly partnering with employers, managed care organizations, and further development of ConnectCare.

Network

The ConnectCare PPO providers access to a large network of qualified practitioners; the Medical Centers in Midland, Alpena, Clare, Gladwin and Alma, their affiliated facilities and numerous hospitals located throughout Michigan, plus the Mayo Clinic facilities in Arizona, Florida and Minnesota.

For care needs beyond what is locally available, ConnectCare, through an agreement with Cofinity and First Health, is able to present a nationwide network providing access to over 1 million healthcare professional service locations, 5,000 hospitals and over 90,000 ancillary facilities.

We are also pleased to pass 100% of our provider discounts directly to the employer unlike other large ASO plan Administrators.

Office

ConnectCare
4000 Wellness Drive
Midland, MI 48670
Toll Free: 888-646-2429
Local: 989-839-1629
info@connectcare.com

ConnectCare

Customer Service

ConnectCare's Customer Service Staff is available to assist you with general questions and to verify your provider's participation in the ConnectCare network.

Toll Free: 888-646-2429
Local: 989-839-1629
Fax: 989-839-1626
 
Hours of Operation
8:00 a.m. - 12:00 p.m.
1:00 p.m. - 5:00 p.m.
Monday - Friday (Eastern Time)

After normal business hours, inbound communications and information may be relayed via fax, confidential voice mail or electronic mail. All precertification requests and/or communications received after normal business hours are returned on the next business day and communications received after midnight on Monday through Friday are responded to on the same business day.

Certified by NCQA since 2007

NCQA Certified Utilization Management"Achieving Utilization Management Certification from NCQA demonstrates that ConnectCare has the systems, process and personnel in place to conduct utilization management in accordance with the strictest quality standards." -- Margaret E. O'Kane, President, NCQA

NCQA has reviewed and certified ConnectCare's Utilization Management functions only. For complete details on the scope of this review, visit www.ncqa.org.