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Why Choose ConnectCare?

 
  • We provide you with a local team of nurses and doctors working for your plan.

Medical direction is furnished by a board certified physician who has practiced in the community for 15 years, along with an associate medical director and behavioral health consultant, all of whom provide input into the development of our Utilization Management program.  Registered nurses work collaboratively with the medical directors to review admissions, assist in medical necessity decision-making, and to provide ongoing case management for patients with targeted treatments and illnesses.  A customer service team is available to support your members with answers to their questions from 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m. Monday - Friday (Eastern Time).

  • Our Utilization Management program is NCQA certified

ConnectCare’s Utilization Management program is certified by the National Committee for Quality Assurance (NCQA).  This certification process involves evaluating ConnectCare’s performance against NCQA’s strict quality benchmarks.  NCQA is an independent, non-profit organization whose mission is to improve the quality of health care by developing quality standards and performance measures that organizations can use to identify opportunities for improvement.  Achieving the nationally recognized NCQA endorsement demonstrates our focus on quality and accountability.  

  • We build your ConnectCare plan to suit your company’s specific needs.

Working together, we can offer self-funded health care solutions for employers. By offering a variety of health plan options, including PPO, POS, High Deductible Health Plans, and Health Savings Accounts; Dental, Vision, Short-term Disability, Flexible Spending Accounts, Retiree Savings Accounts, as well as Stop-loss re-insurance, you are able to tailor your plan design to meet the needs of your company and employees.  

  • We provide your members with a comprehensive network of providers.

The ConnectCare PPO, through an agreement with Cofinity and First Health, provides access to over 1 million healthcare professional service locations, 5,000 hospitals and over 90,000 ancillary facilities throughout the country.  We also have a comprehensive network of over 400 local physicians, local hospitals including the MidMichigan Medical Centers in Midland, Clare, Gladwin and Alma, and their affiliated facilities along with other health care providers located right where you live in mid-Michigan.  Moreover, in partnership with national networks, ConnectCare is able to offer innovative options for employees outside these coverage areas, giving health plan participants an even greater choice of providers at discounted rates when traveling and seeking care nearly anywhere throughout the U.S. 

  • ConnectCare’s premium trends averaged almost half of the national average as reported by Kaiser Foundation for the period between 20012 - 2016.

One of the greatest challenges faced by employers today is managing the cost of providing quality health care to their employees.  In 1993 ConnectCare was formed as a solution to that challenge.  We have exceeded our customers’ expectations in keeping healthcare costs down.  

  • We will meet with you personally to discuss your plan performance at an interval determined by you.

Oftentimes, employers receive reports outlining their plan performance that they are left to interpret.  Our team will meet with you to discuss your plan performance, costs that have been incurred but have not yet appeared on your reports as well as up-and-coming issues and trends.  We make every effort to provide you with additional customized reports at your request and work with you to ensure that you know how your health plan is performing.

ConnectCare

Sales and Marketing
Toll free: 888-646-2429
Local: 989-839-1613

Customer Service
Toll free: 888-646-2429
Local: 989-839-1629
Fax: 989-839-1626
 
Hours of Operation
8:00 a.m. – 12:00 p.m.
1:00 p.m. – 5:00 p.m.
Monday – Friday (Eastern Time)

Certified by NCQA since 2007

NCQA Certified Utilization Management"Achieving Utilization Management Certification from NCQA demonstrates that ConnectCare has the systems, process and personnel in place to conduct utilization management in accordance with the strictest quality standards." -- Margaret E. O'Kane, President, NCQA

NCQA has reviewed and certified ConnectCare's Utilization Management functions only. For complete details on the scope of this review, visit www.ncqa.org.