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NCQA Certification Information
Welcome to ConnectCare

One of the greatest challenges faced by employers today is managing the cost of providing quality health care to their employees. In 1993 ConnectCare was formed as a solution to that challenge.

ConnectCare offers the largest local network of physicians and hospitals, in the mid-Michigan area, as well as an extended network of participating hospitals and other services. We can help you connect with doctors, hospitals, and a large number of other health care providers located throughout the state. We also provide online search capabilities and maps to get you to your destination.

ConnectCare Certified by NCQA in Utilization Management
Certified since 2007

NCQA “Achieving Utilization Management Certification from NCQA demonstrates that ConnectCare has the systems, process and personnel in place to conduct utilization management in accordance with the strictest quality standards.” – Margaret E. O’Kane, President, NCQA

NCQA has reviewed and certified ConnectCare’s Utilization Management functions only. For complete details on the scope of this review, visit

Important reminder:

It is your responsibility to verify whether your health care provider currently participates in the ConnectCare network before you obtain health care services.

Ask whether the provider participates with ConnectCare, rather than if he/she accepts ConnectCare. If your employer has made the Cofinity network available to you outside the local area, you will need to verify Cofinity participation in the same way. Providers may indicate a willingness to accept ConnectCare or Cofinity even though they don't participate, which means your out-of-pocket expenses will be greater than if you choose a participating provider.

For services from other health care providers such as laboratories, x-rays, or for medical supplies, please ask your physician to refer you to a participating ConnectCare or Cofinity provider. However, remember that it is your responsibility to verify participation for all services.

You can locate participating network providers by searching this Web site where we make every attempt to present the most current information available. Should you wish to speak with a customer service representative, you may call toll free (888) 646-2429 or (989) 839-1629; choose option 4.

For your convenience

Most of the information available in the Members section of this Web site is based on your health plan. We suggest you take a moment now to select your plan. Your choice will be retained during the rest of your visit, and can be changed at any time.

To view this information now, please select your health plan.

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